Short version: HiRemote talks to your TV directly over your local Wi-Fi. We don't see what you watch, what you click, or when you use the app. Long version below.
What we collect
Crash reportsvia Apple's built-in TestFlight / App Store Connect crash reporting. These are anonymous and contain only the stack trace of the crash plus your iOS version. You can opt out under Settings → Privacy → Analytics on iOS.
Anonymous install + open eventsvia Apple Search Ads attribution, which tells us “a user from campaign X installed” but not who you are. This helps us know whether App Store ads are worth running. No personally identifiable data is involved.
That's it.We don't use Google Analytics, Firebase, Mixpanel, Amplitude, Segment, or any third-party SDK that ships with the app. Check Exodus Privacy or open the IPA — there are zero trackers.
What we don't collect
- What you watch on your TV
- Channel changes, volume changes, button presses
- Names of streaming apps you launch
- Your location (the app doesn't request the location permission)
- Your contacts, photos, microphone, or camera
- Any persistent identifier like IDFA / IDFV (we use Apple's default privacy-preserving IDs)
How TV control actually works
When you tap a button, the app sends a network packet to your TV's local IP address (192.168.x.x or 10.x.x.x). This packet never leaves your home network. There are no relay servers, no “HiRemote cloud”, no Amazon Web Services bill on our end for proxying your remote presses.
Discovery happens via mDNS / Bonjour, which broadcasts “hey, are there any Roku / Fire TV / VIDAA / Google TV devices on this network?” and listens for replies. Same local network only.
Pro subscriptions
If you upgrade to Pro ($9.99/year), Apple processes the payment. We never see your card number, name, or email. We receive an anonymous receipt token from StoreKit confirming you have an active subscription, which the app validates locally to unlock Pro features.
Email support
If you write to support@hiremote.app, obviously we see your email address (Gmail does the bookkeeping). We don't add you to a marketing list. We reply, you reply, the conversation ends, the email sits in our inbox archive. You can ask us to delete it at any time.
Children
The app is rated 4+ and doesn't target children specifically, but it's safe for them — there are no ads, no chat features, no in-app browser, and no way to encounter third-party content through it.
Changes to this policy
If we change anything, we'll update this page and bump the “last updated” date. We don't email you about it because we don't have your email.
Contact
Questions? Concerns? Email support@hiremote.app.